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AAxon
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Frictionless Customer Experience

Delight Customers, Grow Profitably

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Our Approach

The Solutions we Provide

The energy sector, encompassing Oil & Gas, Utilities, and Renewables, is the powerhouse driving global industrial growth. As the backbone of virtually all industries, it provides the fuel to power economies.
Challenges

Evolving Customer Expectations

Customer expectations demand seamless, personalized interactions and proactive service. We help businesses anticipate evolving needs with real-time insights, advanced tools, and omnichannel strategies that drive satisfaction and loyalty.

Inconsistent Interactions

Disjointed customer experiences across multiple touchpoints reduce satisfaction and brand loyalty.

Fragmented Data

Siloed, disparate data sources hinder seamless customer engagement and personalized service delivery.

Limited Insights

A lack of personalized insights prevents businesses from anticipating and meeting individual customer needs.

Manual Processes

Inefficient, manual customer support processes slow responses, impacting satisfaction and retention efforts.

Measurement Challenges

Gain a window into past, present and future operations to make decisions with confidence.

Adapting to Change

Limited ability to quickly respond to evolving customer preferences restricts agility and growth.
Solutions

Seamless engagement, happy customers

Together, we create seamless, streamlined customer experiences by integrating advanced technologies, empowering teams, and delivering proactive, personalized interactions that elevate customer satisfaction and loyalty.

Personalized Insights

Gain deeper insights into who your customers are and what they want.
  • Customer segmentation: Analyze and categorize customer data to increase personalization and take a more targeted approach.
  • Recommendation engine: Use advanced algorithms and machine learning to give your customers personalized recommendations.
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Frictionless Processes and Improved Efficiency

Deliver a seamless, responsive customer experience.
  • Order-to-cash process transformation: Streamline and optimize the entire order-to-cash process.
  • Customer journey analytics: Analyze customer interactions across multiple touchpoints to optimize their entire journey.
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Proactive Customer Support

Dynamic support that meets evolving customer needs.
  • Asset health management: Use predictive analytics and continuous asset monitoring to mitigate unexpected failures and increase service levels.
  • Service analytics: Evaluate and improve the effectiveness of your customer service operations to improve satisfaction while reducing costs.
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Anticipate Customer Needs

Do a deep dive into customer sentiment to increase personalization and retention.
  • Customer-360: Collect and integrate customer data from various sources to create a comprehensive view of each customer.
  • Customer sentiment analytics: Analyze customer feedback and social media data so you can make informed decisions to improve your customer experience.
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Improve Brand Loyalty

Turn your customers into brand advocates.
  • Product-360: Gain a holistic view of product performance, customer feedback, and market trends to inform product development and marketing strategies.
  • ESG intelligence: Gather and analyze environmental, social, and governance factors to cultivate customer loyalty and reach ESG goals Use advanced algorithms and machine learning to give your customers personalized recommendations.
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Case studies

Chemicals

175% increase in user adoption with advanced analytics and workflow automation in a proprietary procurement platform

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Technology

25% increase in self-help dispatches with a data-driven approach to improve customer service for a multinational tech company

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Life Sciences & Healthcare

20% improvement in user satisfaction from a complete UI/UX overhaul and advanced search for a pharmaceutical company

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Life Sciences & Healthcare

90% improvement in the user experience by deploying a tailor-made middleware solution for a pharmaceutical company

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Benefits

Seamless engagement, happy customers

We deliver a frictionless customer experience. Utilizing our techno-functional expertise and our technology-agnostic approach, our AAxon platform connects data and processes using analytics and AI/ML to empower you to make intelligent decisions. Better decisions faster.

Omni Channel Experience

Enhance customer engagement by delivering seamless interactions across all channels, improving satisfaction, and driving retention.

Boost Customer Loyalty

Strengthen relationships by leveraging real-time insights to offer personalized support and exceed customer expectations consistently.

Reduce Churn Rate

Minimize churn with predictive analytics, proactive interventions, and tailored recommendations that keep customers engaged and satisfied.

Cross-Functional Value Creation

Unlock new value by aligning teams through integrated workflows, ensuring efficient operations and better customer outcomes.

Integrations

The energy sector, encompassing Oil & Gas, Utilities, and Renewables, is the powerhouse driving global industrial growth. As the backbone of virtually all industries, it provides the fuel to power economies.
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Resources

Useful Resources
Access the AAxon infographic to learn how the platform transforms business operations.
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Resources
Customer Video: The Journey to Next Generation Procurement
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Blog
AAxon: The AI-Powered Platform Redefining Efficiency and Driving Future-Ready Business Transformation
October 9, 2024
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The Aligned Automation
Difference

We combine the best of all worlds—data, strategy, and AI—so you can make confident, intelligent decisions that deliver bottom-line results
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Let us know your goals. We'll help you get there faster.

Let us know your goals. We'll help you get there faster.
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Leadership
Career
Case Studies
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Capabilities
Data & Analytics
Process Transformation
AI & ML
App Development & Modernization
Cloud & Infrastructure Modernization
Industries
Energy (Oil & Gas, Renewables)
Chemicals
Technology
Life Sciences & Healthcare
Solutions
Intelligent Procurement
Connected Supply Chain
Frictionless Customer Experience
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