20% improvement in user satisfaction from a complete UI/UX overhaul and advanced search for a pharmaceutical company

Overview

A pharmaceutical company achieved a 20% improvement in user satisfaction by overhauling its UI/UX and integrating advanced search capabilities. This initiative addressed significant challenges, including outdated interfaces and inconsistent data management across global locations. The redesign resulted in a more intuitive and user-friendly web application, streamlined operations, and reduced delays, ultimately leading to considerable cost savings.

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Challenges

Outdated web application interface causing inefficiencies and user dissatisfaction.
Inconsistent data management practices across multiple global locations.
Lack of advanced search functionality, hindering quick access to critical information

Value Delivered

Web app redesign: Implemented a more intuitive and user-friendly design.
Data management: Standardized data management practices across all global locations.
Enhanced search functionality: integrated advanced search algorithms into the web application.
Process mapping: mapped out existing processes to identify bottlenecks and areas for improvement, leading to more efficient operational

Capabilities

App Development

Data & Analytics

Process Transformation

About Client

This $28 billion pharmaceutical company is listed on the Forbes Global 2000. With more than 40,000 employees worldwide, it markets its pharmaceutical products in approximately 110 countries and has R&D and manufacturing facilities in seven countries.

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