30% increased adoption by deploying a comprehensive coaching portal for a Fortune 500 tech company

Key Outcomes
20%
Improved user satisfaction
30%
Increase platform
100%
On-time delivery
25%
Improvement in coaching outcomes
Overview

A global tech company struggled with fragmented coaching processes and lacked a unified platform. Aligned Automation developed a comprehensive coaching portal with a user-friendly interface, multilingual support, and centralized data management. The solution boosted platform adoption by 30%, improved user satisfaction by 20%, and enhanced coaching outcomes by 25%, with on-time implementation across all phases.

Challenges

  • Lack of a unified portal for coaching sessions, leading to fragmented data and inefficient coaching processes.
  • Existing solution faced high risk of failure, jeopardizing the performance and coaching quality for client pro na.
  • Absence of a centralized repository for historical coaching sessions, making it difficult for future reference and performance tracking.

Value Delivered

Developed a comprehensive web application that serves as a global solution for agents, managers, and coaches to assess coaching needs, manage the coaching process, and record results & feedback. The solution includes:

  • Modular design: ensures flexibility for future changes, ease of maintenance, and governance.
  • User-friendly interface: intuitive design that enhances user experience and encourages adoption.
  • Configurable settings: allows customization to meet specific organizational needs.
  • Multilingual support: enables global reach and inclusivity.
  • Reporting capabilities: provides actionable insights through detailed reports.

Capabilities

App Development

Process Mining

UX / UI

About Client

This multinational technology company is one of the largest of its kind in the world and is listed on the Fortune 500. It serves a global customer base in 180 countries and has extensive R&D and manufacturing operations worldwide.

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Let us know your goals. We'll help you get there faster.

Let us know your goals. We'll help you get there faster.